How to send WhatsApp voice notes from HighLevel Conversations

How to send WhatsApp voice notes from HighLevel Conversations

Voice notes let you record from HighLevel (GHL) Conversations and send a real WhatsApp push-to-talk message through Double My Leads. Your contact hears a normal WhatsApp voice note on their phone. In GHL you get a playable player so your team can listen back in the same thread.

The widget is agency-wide. Paste the snippet once in GHL Custom JS and it appears on every connected location.

What you need

Item Notes
Double My Leads account Agency Settings → Voice Notes
GHL location connected The sub-account must already be linked to Double My Leads (WhatsApp QR or WhatsApp Cloud)
Conversation open The green mic only appears on a GHL Conversations page
Microphone access Allow the browser when it asks

QR / Baileys WhatsApp: set the conversation channel to SMS. That is how HighLevel routes the thread through our plugin. The mic stays hidden on Email, GMB, and other channels.

WhatsApp Cloud API locations: the mic can appear without switching to SMS. Those recordings send as a WhatsApp audio message.

Limits: about 2 minutes or 5 MB per note.

Step 1 — Copy your snippet

  1. Sign in to Double My Leads.
  2. Open Settings (agency dashboard, not a workspace).
  3. Click the Voice Notes tab.
  4. Click Copy Snippet.

Voice Notes settings in Double My Leads

The snippet looks like this (your token is unique — copy it from the dashboard, do not reuse the placeholder):

<script
  src="https://panel.wasndr.com/js/voice-note-loader.js"
  data-token="vnwt_YOUR_WIDGET_TOKEN"
  data-api-base="https://panel.wasndr.com"
></script>

Keep the token private. Anyone with it can send voice notes from your connected locations.

Step 2 — Paste it into GHL Custom JS

  1. In HighLevel, go to Settings → Company → Custom JS.
  2. Paste the snippet.
  3. Save.

This is an agency setting, so you do not paste it once per sub-account.

Step 3 — Record and send

  1. Open Conversations in the connected location.
  2. Open a WhatsApp contact.
  3. For QR WhatsApp, set the channel selector to SMS.
  4. Click the green microphone next to the composer (paperclip / emoji row).
  5. Allow the microphone if the browser asks.
  6. Record, then tap the blue send button on the recording bar (or the trash icon to discard).

The contact receives a native WhatsApp voice note. In GHL the same send appears as a playable player with a caption like 🎤 Voice note (6s).

Voice note player in GHL Conversations

In that screenshot:

  • The green mic sits in the composer toolbar.
  • The channel is set to SMS.
  • The latest message is the waveform player you and your team can play in GHL.

Rotate or revoke the token

Action What it does
Rotate Token Creates a new snippet and immediately disables the old one. Update Custom JS or the mic disappears everywhere.
Revoke Turns the widget off on all locations. Generate a new token later and paste the new snippet.

Do not rotate unless you need to replace a leaked or lost token.

Troubleshooting

No green mic

  • Confirm the location is connected in Double My Leads.
  • You must be on a Conversations URL, not Contacts or Opportunities.
  • For QR WhatsApp, switch the channel to SMS.
  • After rotating a token, paste the new snippet in Custom JS and refresh.

Browser says microphone is required

  • Allow mic access for the HighLevel domain, then refresh.

WhatsApp shows “this audio is no longer available”

  • Resend a new note. Older files that were encoded before the current player cannot be repaired on the contact’s phone.

Recording too large

  • Keep the note under about 2 minutes / 5 MB.

If the mic still does not appear after the checks above, contact support with the GHL location name and whether the workspace uses WhatsApp QR or WhatsApp Cloud.

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